Shipping & Freight
Order online or ask for help first
The product page and checkout show the included delivery scope and estimated timing. After checkout, Hogarazo confirms the exact model, supplier availability and destination details before releasing the order to the supplier. If availability changes and the revised timing is unacceptable, we cancel and refund before supplier release.
If you prefer to verify the project first, request a free Project Fit Review. A quote is optional for products with direct checkout; when a quote is needed, its product and delivery terms appear on your secure invoice before payment.
Delivery by supplier
Amantii and Sierra Flame fireplaces: curbside liftgate delivery is included in the contiguous United States and Washington, DC. We confirm availability, preparation and freight timing for the selected model before supplier release. The carrier contacts you to arrange the delivery window.
Orivon saunas and cold plunge tubs: Orivon fulfills directly, with curbside delivery included in the contiguous United States and Washington, DC. The current supplier-stated lead time is 15–30 business days; we confirm timing for your order before supplier release.
Alaska, Hawaii and U.S. territories are outside the current delivery area. Dates are estimates unless expressly guaranteed in writing. If an unshipped order cannot meet the stated shipment window, we provide the required delay notice and the choice to accept revised timing or cancel for a refund. Do not schedule irreversible construction or installer labor from an estimate.
Plan for curbside delivery
Curbside delivery does not include entry into the home, stairs, room placement, unpacking, assembly or installation. Arrange suitable help to move the product from the curb. Contact us before ordering about restricted truck access, islands or ferries, gated communities, steep or unpaved approaches, construction sites or other special delivery conditions. Additional services are included only when expressly confirmed.
Inspect before signing
- Inspect the packaging and note visible damage on the carrier receipt before signing.
- Photograph the carton, labels, pallet and any damage; keep the packaging.
- Refuse a severely damaged shipment and notify Hogarazo immediately.
- Do not install a damaged product. Follow the product-specific reporting deadlines in the refund policy.
Hogarazo coordinates order support and documented claims. We do not control the carrier or perform installation. Call or text 773-930-2260, or use the contact form.