Refund policy

Kinsovia Return and Refund Policy

You may request a return within 30 days after delivery. Because pillows are personal-use bedding items, a discretionary return must be unused, unopened, and in its original sealed packaging. Opened or used pillows are not eligible for a discretionary return, except when the item arrived damaged or incorrect or when applicable law provides otherwise.

Start every request through https://kinsovia.com/pages/contact and include the order number and the email used at checkout. Do not mail an item to our business address or any other address until we provide return instructions.

For an approved discretionary return, the customer is responsible for return shipping. For a verified damaged, incorrect, or missing item, contact us within 7 days after delivery and include clear photos when available. We will provide resolution instructions and, when approved, offer a replacement if available or a refund. If we require the damaged or incorrect item to be returned, Kinsovia will provide the return method.

A cancellation is possible only before supplier processing begins. After processing starts, cancellation is not guaranteed.

Approved refunds are sent to the original payment method after the return is received and inspected or after we approve a resolution that does not require a return. Payment providers determine how long the credit takes to appear. This policy does not limit rights provided by applicable law.